SHOP FAQS

• Save $20 when you spend $120. $120 spend limit excludes shipping and taxes (if applicable).
• Promotion ends at midnight Eastern time on December 30th, 2024.
• HOLIDAY-SEASON-24 cannot be combined with any other coupons or promotions. Individual product price markdowns are recognized.
• Automatic discount applied at checkout, no coupon needed.

You can try removing the code and reapplying it. In case that doesn't work, make sure all promotion conditions are met. This includes any of the following:

1. Being signed up for our email list.

2. The minimum order requirements have been met. Minimum order requirements are calculated only by product subtotal. Minimum order amounts do not include shipping, taxes, and other charges.

3. The coupon code is still valid.

The cost of gift wrapping is extra and can only be requested by emailing purchasingandsales@tarotstack.com or visiting our contact page. Below are the costs:

1. Small (maximum of one deck per order): $5.
2. Medium (2 to 3 decks per order): $8.
3. Large (over 3 decks per order): $12.

When your order has shipped, you will receive an email notification that will include a tracking number you can use to check its status. It may take up to 48 hours for the tracking information to become available.

In case you didn't receive the email, please make sure there wasn't a typo in your email associated with the order.

The customer is responsible for providing a complete and delivery-able shipping address. If your building, locker, or other property is not accessible to your delivery service provider, this also applies.

Reshipment fees of $8 will be applied to packages returned to us. New shipping address would need to be provided.

A $5 fee will be charged if you cancel your pre-order, and the rest will be refunded. Fees cover order transaction fees and costs associated with scheduling, receiving, and fulfilling pre-orders.

International: Orders placed for international shipping will only be shipped when all items are in stock. When your order contains back-order and/ or pre-order items, we will wait to fulfill your order until all items are in stock.

Domestic: We will ship all in-stock items by the next business day if the pre-order and/ or back-order items in your order are likely to take more than 2 weeks to arrive.

If you would like in stock items shipped immediately, please place separate orders.

No. Shipping charges will not be refunded if the shipping carrier fails to meet the estimates.

USPS First Class Package International only offers partial tracking. Once the package is delivered to the shipping country, USPS will not be able to the track the package. Delivery times for this shipping option can vary from 4 to 6 weeks.

Once a shipment reaches your destination country, import duties, taxes (including VAT) and carrier charges may be incurred. The customer is responsible for these charges if they are applied.

The customer is responsible for providing the correct address which is complete, legible and has a full country name. When possible, please translate the address into English and in Roman characters. We will not translate your address while fulfilling your order. For the purpose of preventing your package from being returned to sender due to export compliance, please refer to the following international addressing requirements.If you do not provide a valid phone number, there will be a delay and your package may be stuck with the carrier. If either the shipping carrier or customs cannot reach you by the provided phone number, we will not be responsible for any extra costs incurred for re-shipping the package. Without your consent, your phone number will not be used for marketing purposes.

Yes! Shipping is subsidized for international orders (How? - We absorb the cost of shipping of your order by $5 USD). Your shipping charges will be calculated and displayed at checkout.

Yes, please read the return conditions carefully.

1. Customers are responsible for returning shipping costs and ensuring the package is delivered safely.
2. Returns are accepted only if the item is unopened and in its original condition. We will refund the amount you paid for the product or products after we process your return. Returns will be processed within two to three business days.
3. A partial refund will be issued if any or all of the products arrive opened or damaged from their original packaging (including plastic wrap). Therefore, we ask that you package the items safely with ample padding. If possible, re-use the packaging that was used to send the items.

We will cancel your order for free if your package has not been shipped. In any other case, restocking fees of $6 will be charged. The shipping charges cannot be refunded.

If any of your ordered items arrive damaged, please email us immediately at purchasingandsales@tarotstack.com with your order number and a picture of the item.